Brands are now evaluated as a whole, where each interaction contributes to the overall customer satisfaction. From a user manual sent by after-sales service to quality of delivery or clarity of the invoice, each step matters.
It is the search for this deep satisfaction that requires listening, understanding, analyzing, proposing, implementing and then measuring the customer experience.
Izium’s ambition is to bring together the best experts and the best solutions on the market in order to support its clients in the construction and operation of these new customer relations models.
Izium brings together a portfolio of “best-of-breed” companies in all aspects affecting the customer experience, offering specialized solutions for every problem: Colorado (Consulting), Consumer Live (Customer feedback management), B Cust (Customer experience tools), b2s and Cash Management services (Outsourcing).
And, to address more complex and cross-functional business challenges, Izium offers global BPO solutions by integrating its various expertises.
A wide range of specialized client experience service offerings
CEO - Izium
CEO - b2s
Managing director - b2s
CEO - Colorado Groupe
François VINCENT GENOD
CEO - CMS
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