Market leader in client experience

Market leader in France for designing and deploying innovative enterprise-class client experience solutions.
Customer relation management has become a strategic issue that affects every department in a company.
Brands are now evaluated as a whole, where each interaction contributes to the overall customer satisfaction. From a user manual sent by after-sales service to quality of delivery or clarity of the invoice, each step matters.
It is the search for this deep satisfaction that requires listening, understanding, analyzing, proposing, implementing and then measuring the customer experience.

Izium’s ambition is to bring together the best experts and the best solutions on the market in order to support its clients in the construction and operation of these new customer relations models.

Izium brings together a portfolio of “best-of-breed” companies in all aspects affecting the customer experience, offering specialized solutions for every problem: Colorado (Consulting), Consumer Live (Customer feedback management), B Cust (Customer experience tools), b2s and Cash Management services (Outsourcing).

And, to address more complex and cross-functional business challenges, Izium offers global BPO solutions by integrating its various expertises.

The team

Jérôme DILLARD

Jérôme DILLARD

CEO - Izium

Maxime DIDIER

Maxime DIDIER

CEO - b2s

Frédéric DONATI

Frédéric DONATI

Managing director - b2s

Patrice MAZOYER

Patrice MAZOYER

CEO - Colorado Groupe

François VINCENT GENOD

François VINCENT GENOD

CEO - CMS

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